Starting with XenDesktop 7.16 the Citrix Virtual Desktop Agent (VDA) for Windows 10 automatically selects the best display adapter to use for the user session during connection time. Please reply to the email in order to provide us with the Intel® SSU and Graphics report to avoid exposing sensitive information in the communities.This article includes information about the display adapter selection process, how virtual monitors are created, and manual configuration options for the same. Note: We will send you an e-mail to the e-mail address associated with your community profile.
The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.Have you checked with GIGABYTE* support if there are firmware updates for that chip (if available) or for your motherboard?Ħ- With the monitor connected over VGA, please provide a Report for Intel® Graphics Drivers following the steps on the link.ħ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. So a special chip in the motherboard might be converting the signal and providing graphics output to VGA. inf files) for your display? Those are required to properly community with the computer/GPU and to properly identify your display and its features.ĥ- As per the Techincal Specifications for Intel® Core™ i3-6100 Processor and its Intel® HD Graphics 530, its GPU does not come with native Graphics Output of VGA (only eDP/DP/HDMI/DVI).
Or on the other hand, when you said " I get 1920x1200 over D-Sub from my other computers", do you mean that if you test the monitor NEC MultiSync LCD2490WUXi with other computers using a straight-through connection (D-Sub-to-D-Sub) with a single cable you get the desired resolution?ģ- Is the behavior the same if you connect the monitor to the motherboard Gigabyte GA-Z170-D3H* using a straight-through connection (D-Sub-to-D-Sub) with a single cable? (no using video/cable adapters, no using KVM switch?)Ĥ- Have you checked if there are firmware/driver updates (. Have you checked with the monitor manufacturer that "1920x1200" + desired refresh rate is supported by your monitor using D-Sub (VGA) connection? In order to check this further, could you please provide/confirm the following information?ġ- What is the refresh rate that you are setting/trying to achieve with the resolution 1920x1200? For instance: We found this link regarding the monitor: " NEC MultiSync LCD2490WUXi *", and it says " Some systems may not supportĪll modes listed".
Hello you for posting on the Intel® communities.
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